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Hello - I'm Victor

Victor Nguyen

Software Engineer III at Equitable
Leadership
Intrinsically Motivated Problem Solving
Self-Starter

An accomplished leader in engineering and technology, I lead through curiosity and problem-solving. For me, leadership doesn’t mean stepping away from the details - it means engaging them. I have a passion to understand, resolve, fortify, and create. Deconstructing things into its component parts and learning the nuances of each is what I do as a hobby.

That passion transfers directly into my work where I tend to question the norm, push the boundaries, and drive innovation. Everything becomes a puzzle and problem solving becomes more exciting with increasing complexity. It’s OCD like behavior. It’s the itch that must be scratched.

Throw me in the fire. I’ll come out with a solution.

Opened a Town Hall featuring Roger Ferguson, CEO of TIAA (2021)
Opened a Town Hall featuring Roger Ferguson, CEO of TIAA (2021)

Skills

Experience

1
Equitable

Jul 2021 - Present

Charlotte, NC

Equitable provides life insurance, retirement planning, and investment solutions, helping individuals and businesses achieve financial security and build wealth.

Lead Manager, Digital Solutions -> Software Engineer III (Title change)

Jul 2021 - Present

Responsibilities:
  • Lead a team of engineers to support IR, GR, and Life web portals (Angular) and backend (Python) API.
  • Actively contributed to an AI project that focused on client experience and call center operations.
  • Manage end-to-end business intelligence solutions, including data modeling, collection, ETL processes, integration, and visualization.
  • Championed and led the effort to implement containerization and enhance testing automation, resulting in a significant reduction in build times, bugs, and deployment issues.
  • Trained broader team on ServiceNow, change management, and SDLC best practices.
  • Active voice and contributor in high-impact project for the “Data at Your Fingertips” initiative that introduced new web portals, dashboards, and analytics aimed at reducing call center traffic (deployed 03/07/24).

T3 Data Communications

Jan 2021 - May 2021

Charlotte, NC

T3Datacom offers commercial cabling and networking services in the Charlotte-Mecklenburg metropolitan area.

Data management consultant

Jan 2021 - May 2021

Responsibilities:
  • Transformed primitive and manual data input, collection, and reporting in on-prem systems into efficient, automated processes hosted in Azure.
  • Increased business visibility by designing BI solutions that tracked operational metrics related to projects, issue tracking, and inventory.
2

3
TIAA

March 2016 - Nov 2020

Charlotte, NC

TIAA (Teachers Insurance and Annuity Association of America) offers retirement, investment, and insurance services, primarily for educators and non-profit workers. Managing over $1 trillion in assets, TIAA is dedicated to financial security and ethical business practices.

Sr. Systems Analyst

Feb 2018 - Nov 2020

Responsibilities:
  • Served as Product Owner and/or technical lead for highly visible, data-driven applications such as Google Analytics, Splunk, Poppulo, SharePoint, and key BI Dashboards (Tableau).
  • Built ETL pipelines for Google Analytics, On-prem SharePoint/SPO, HR Applications, and other systems.
  • Lead various new technology assessments / POCs that included evaluation, testing, onboarding, and training.
Systems Analyst

March 2016 - Jan 2018.

Responsibilities:
  • Oversaw application development processes, including requirements gathering, security reviews (CISO), infrastructure assessments, change management, and deployment.
  • Delivered two Lean Six Sigma Green Belt projects, reducing work intake processing time by over 250 hours monthly for a 400+ employee business unit.
  • Promoted and lead data driven change for Intranet development, operational metrics, automation, and reporting.

Geek Squad Senior / Pinellas Computers / Owner @ Sigma Computers (2007 - 2012).

Jan 2007 - Dec 2012

Charlotte, NC & St. Petersburg, FL

Bench tech | Home & Business technical services | self-smployed

Various

Jan 2007 - Dec 2012

Responsibilities:
  • Technical end user support (bench, PC remote, and Site visit)
  • Provided software services such as data recovery / Virus removal / OS repair / Optimization.
  • Hardware troubleshooting and repair for desktop and laptop (Laptop keyboard/screens, desktop rebuilds)
  • Networking installation and configuration (Site visit)
  • Mobile device repair (Tablet & Phone screen / battery, etc)
  • Custom computer builds / overclocking services
4

Projects

quik-db - Python Library
quik-db - Python Library
Author August 2024 - Present

https://github.com/hotnsoursoup/quik-db
https://pypi.org/project/quik_db/

Quik-DB is a python library I built to improve my Python skills and reach the next level. I used it to solicit feedback from individuals outside my company and outside my immediate circle. Read below or visit the links to know more about what I built. Feel free to criticize my work. I enjoy it.

Additional Details

The library doesn’t provide novel functionality. Its primary focus is simplifying SQLAlchemy configurations and supporting stored procedures and raw SQL queries.

Open-Source and Feature-Rich:

  • Support for mysql, postgresql, sqlite, mariadb, and mssql.
  • Available on PyPI for easy integration.
  • Schema management simplifies database configuration.

SqlAlchemy Connection Object:

  • AIO Configuration file -> Database Connection object.
  • Config options for database URI queries, sqlalchemy options, and mappings.
  • Raw SQL query support (prefix tables, limit, offset, etc).
  • Custom handlers for pre/post processing without subclassing:
    • e.g., result handlers, parameter handlers, execution handlers, etc.

Pydantic Models:

  • Validates database configuration mappings.
  • Supports single/multi-database configuration files.
  • Custom error models and validation.

Testing:

  • Comprehensive test suite for all supported database dialects.
  • Docker-compose for generating test databases.
  • Automated testing with report/configuration generation.
REST API Development
REST API Development
Principal Engineer Dec 2021 - Present

Designed the architecture and implemented the foundational codebase for a REST API, establishing a scalable framework that supported subsequent development and integration efforts. It became the backbone of a greater project, enabling web portals, analytics, microservices, and better development access to another application by layering a REST API over its SOAP API.

Additional Details

The API delivers data and functionality to employees and applications across the IR, GR, and Life business areas. It enables advisors and sellers to access policy information and perform actions on policies directly. Prior to its implementation, many of these tasks required certain advisors and 3rd party vendors to contact the call center to request this information or perform certain actions due to limited access to internal applications or systems.

The API evolved significantly over time. Initially built with Flask and ODBC connections, it offered a template-based approach to deploying endpoints via YAML configuration files. Over time, it adopted a hybrid design with SQLAlchemy and ORM models. Later, it was containerized, migrated to FastAPI, and updated with improved authentication and authorization mechanisms.

Google Analytics
Google Analytics
Engineer 2017 - 2018

Implemented a Google Analytics solution for an intranet portal using GTM as the Tag Manager. Built environments and custom tags, including custom events and dimensions, tailored to SharePoint. Later expanded support to other portals.

Application Monitoring
Application Monitoring
Engineer 2016 - 2017

Built application monitoring for SharePoint using SCOM (Systems Center Operations Manager) and Splunk. SCOM provided insights into infrastructure and platform health with distributed maps and visual cues. Splunk agents and dashboards added granular details into application and platform performance.

Operational Intelligence
Operational Intelligence
Lead Engineer / Analyst 2016 - 2017

Designed and implemented a center of excellence to provide comprehensive insights into all aspects of team performance. The SharePoint team (30+ people) managed not only application development but also the supporting infrastructure and platform. This project established a process to collect and analyze data from diverse sources, including SharePoint, ServiceNow, SQL Server, work intake systems, and application health monitoring tools.

AI application development
Architect 2024 - Current

Building AI applications in my spare time. Message me for more information.

Education

BSBA, Management Information Systems
Notable Courses:
  • Business Information Systems Analysis and Design
  • Data and Information Management
  • eBusiness Systems
  • Business Applications Development
  • Business Law
Relevant activities:
VP, Association for Information Systems - 2014-2015, Tutor (Data modeling, SQL)
Economics Undergraduate Coursework
Notable Courses:
  • Statistics
  • Econometrics (I & II)
  • Managerial Economics
  • Financial Management